Shipping policy

Thank you for shopping with Orylix. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Estimated delivery time is 8–11 business days from the date your order is dispatched.

Please note that delivery times are estimates and may vary depending on your location and the courier service.

Shipping Delays

While we strive to ensure your order arrives within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Courier delays
Severe weather conditions
Public holidays
High order volumes
Transport disruptions
Incorrect or incomplete delivery information provided by the customer

Orylix is not responsible for delays caused by third-party courier services or events beyond our reasonable control. However, we will assist you in tracking your order and work with the courier to help resolve any delivery issues.

Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

Orylix is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at:

Email: orylixsupport@gmail.com

We will work with the courier to investigate the issue and, where appropriate, provide a suitable resolution in accordance with applicable South African consumer law.

Contact Us

If you have any questions regarding shipping or your order, please contact us at: